Extended service agreement
advance parts replacement
1 year
shipment
business hours
response time: NBD
for SoundStructure C-Series C12
PRODUCT FEATURES:
Telephone technical support - Monday through Friday, or per agreement
Access to high-level engineering expertise to resolve complex technical problems
Advance parts replacement - provides expedited replacement of all covered, failed hardware parts
Software updates and upgrades to correct errors or to enable new features and product functionality
Unlimited access to the extensive online KnowledgeBase
Access to Polycom's interactive video test facility - 24 hours a day, 365 days a year
Equipment
Class of Equipment: Video conferencing devices
Miscellaneous (CDW)
Compatible With: Polycom SoundStructure C-Series C12
Header Brand: Polycom
Compatibility: PC
Manufacturer: Polycom Services
Packaged Quantity: 1
Product Line: Polycom Premier
Service
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement
Support Details Service Included: Inspection
Support Details Service Included: Phone consulting
Support Details Type: Technical support
Support Details Service Included: Web knowledge base access
Support Details Type: Product info support
Support Details Type: New releases update
Support Full Contract Period:1 year
Service & Support
Location: Shipment
Response Time: Next business day
Service Availability: Business hours
Service Included: Advance parts replacement
Type: Extended service agreement
Service & Support Details
Response Time: Next business day
Service Availability (Hours a Day): Business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day