Extended service agreement 
advance parts replacement 
3 years 
shipment 
response time: NBD 
for P/N: 7200-84685-001 
7200-84685-101 
7200-84685-119 
Polycom Premier Support is entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage. Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support. With Premier Support, a telephone technical support agent first diagnoses a problem. 
 

 
Equipment 
Class of Equipment: Complicated network devices 

Header 
Brand: Polycom 
Manufacturer: Polycom Services 
Packaged Quantity: 1 
Product Line: Polycom Partner Premier 

Service 
Support Details Full Contract Period: 3 years 
Support Details Location: Shipment 
Support Details Service Included: Advance parts replacement 
Support Details Type: Extended service agreement 
Support Details Service Included: Phone consulting 
Support Details Type: Technical support 
Support Details Service Included: Web knowledge base access 
Support Details Type: New releases update 
Support Details Type: Product info support 
Support Full Contract Period: 3 year(s) 

Service & Support
 Location: Shipment 
Response Time: Next business day 
Service Included: Advance parts replacement 
Type: Extended service agreement 

Service & Support Details 
Limitation: Severity level 1 
Response Time: 30 min 
Service Availability (Days a Week): Monday-Friday 
Service Availability (Hours a Day): 8 hours a day 
Service Availability (Time): 9:00 AM - 5:00 PM 
Limitation :Severity level 2 
Response Time: 1 hour 
Limitation: Severity level 3 
Response Time: 2 hours 
Response Time: Next business day 
Service Availability (Days a Week): Monday-Sunday 
Service Availability (Hours a Day): 24 hours a day