Extended service agreement 
advance parts replacement 
1 year 
shipment 
business hours 
response time: NBD 
for SoundStructure C-Series C16 
PRODUCT FEATURES: 
 
Telephone technical support - Monday through Friday, or per agreement 
 
Access to high-level engineering expertise to resolve complex technical problems 
 
Advance parts replacement - provides expedited replacement of all covered, failed hardware parts 
 
Software updates and upgrades to correct errors or to enable new features and product functionality 
 
Unlimited access to the extensive online KnowledgeBase 
 
Access to Polycom's interactive video test facility - 24 hours a day, 365 days a year 
 

 
Equipment 
Class of Equipment: Video conferencing devices 

Miscellaneous (CDW) 
Compatible With: Polycom SoundStructure C-Series C16 

Header 
Brand: Polycom 
Compatibility: PC 
Manufacturer: Polycom Services 
Packaged Quantity: 1 
Product Line: Polycom Premier 

Service 
Support Details Full Contract Period: 1 year 
Support Details Location: Shipment 
Support Details Service Included: Advance parts replacement 
Support Details Type: Extended service agreement 
Support Details Service Included: Inspection 
Support Details Service Included: Phone consulting 
Support Details Type: Technical support 
Support Details Service Included: Web knowledge base access 
Support Details Type: Product info support 
Support Details Type: New releases update 
Support Full Contract Period: 1 year 

Service & Support 
Location: Shipment 
Response Time: Next business day 
Service Availability :Business hours 
Service Included: Advance parts replacement 
Type: Extended service agreement 

Service & Support Details 
Response Time: Next business day 
Service Availability (Hours a Day): Business hours 
Service Availability (Days a Week): Monday-Friday 
Service Availability (Days a Week): Monday-Sunday 
Service Availability (Hours a Day): 24 hours a day