Polycom Premier Support is entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage. Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support. With Premier Support, a telephone technical support agent first diagnoses a problem. 

 Equipment
Class of Equipment: Video conferencing devices

Header
Header Brand: Polycom
Manufacturer: Polycom Services
Packaged Quantity: 1
Product Line: Polycom Partner Premier

Service
Service Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement
Support Details Service Included: Phone consulting
Support Details Type: Technical support
Support Details Service Included: Web knowledge base access
Support Details Type: New releases update
Support Details Type: Product info support
Support Full Contract Period: 1 year

Service and Support
 Location: Shipment
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Service & Support Details 
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 8 hours a day
Service Availability (Time): 9:00 AM - 5:00 PM
Limitation: Severity level 2
Response Time: 1 hour
Limitation: Severity level 3
Response Time: 2 hours
Response Time: Next business day
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day